Early stage growth

The benefits of building a strong workplace culture

Your company’s values and vision are key to ensuring employees remain engaged

The benefits of building a strong workplace culture

Your company’s values and vision are key to ensuring employees remain engaged

The benefits of building a strong workplace culture

Your company’s values and vision are key to ensuring employees remain engaged

Illustration of people working on their laptops, sitting in the palm of an employers hand. Image credit: Adobe Stock

As your business grows, one of the biggest challenges is hiring and expanding the workforce.

This period of rapid growth can be difficult to manage, so it’s vital to build and maintain a healthy workplace culture. Doing so will ensure employees remain engaged, productive and focused on customer happiness.

As your business grows, one of the biggest challenges is hiring and expanding the workforce.

This period of rapid growth can be difficult to manage, so it’s vital to build and maintain a healthy workplace culture. Doing so will ensure employees remain engaged, productive and focused on customer happiness.

As your business grows, one of the biggest challenges is hiring and expanding the workforce.

This period of rapid growth can be difficult to manage, so it’s vital to build and maintain a healthy workplace culture. Doing so will ensure employees remain engaged, productive and focused on customer happiness.

Photograph of  Jo Geraghty, co-founder of Culture Consultancy

But how do you build a strong culture for your growing business? Here, we answer some of the key questions with the help of Jo Geraghty (left), co-founder of Culture Consultancy, which advises businesses on culture and transformation.

But how do you build a strong culture for your growing business? Here, we answer some of the key questions with the help of Jo Geraghty (left), co-founder of Culture Consultancy, which advises businesses on culture and transformation.

But how do you build a strong culture for your growing business? Here, we answer some of the key questions with the help of Jo Geraghty (left), co-founder of Culture Consultancy, which advises businesses on culture and transformation.

When should you start establishing your culture?

As early as possible. Often, culture isn’t the first thing that you think about – strategy, customer acquisition and retention, products and services all take priority. But the sooner you can set the key foundation blocks of a culture in place – the mission, the vision, the values – the better, even if you haven’t started to recruit people yet.

Why is it so important?

Each company has its own culture. It should match the strategy of the business, and at the beginning, it should match part of the founder’s personality.

The more enlightened founders realise that culture needs to evolve as the business does and work to create a culture that’s bigger than them –not just based on their own personality or their own values.

You must decide what your business is and what you’re trying to achieve in order to know what kind of culture you need and bring it to life. Getting it wrong can lead to massive confusion; it can lead to hiring the wrong people; it can lead to your staff leaving because there’s a mismatch between your strategy and your culture, and it can hold you back, even if you don’t have a team around you.

How does a good culture translate to business success?

A great culture translates into business success primarily because it creates clarity – for the founder and for anybody who works with them. For example, what business practices, policies, mindset and ways of working are required to get to the desired goal?

It will also allow for the right decisions to be made so that you don’t veer away from the strategy you’ve set. If a decision needs to be made on whether to take a certain type of client, set up a new product range or move into a different market, you can come back to: do we have the right culture to support that? Does that match with our culture? Is that what we want to be doing? Is that how we operate?

If you’re approached by a potential client who doesn’t fundamentally fit with your ways of working or you’re looking to acquire a business where there is a misalignment in values, you can quickly make decisions by answering the question, “Does this fit?”

When should you start establishing your culture?

As early as possible. Often, culture isn’t the first thing that you think about – strategy, customer acquisition and retention, products and services all take priority. But the sooner you can set the key foundation blocks of a culture in place – the mission, the vision, the values – the better, even if you haven’t started to recruit people yet.

Why is it so important?

Each company has its own culture. It should match the strategy of the business, and at the beginning, it should match part of the founder’s personality.

The more enlightened founders realise that culture needs to evolve as the business does and work to create a culture that’s bigger than them –not just based on their own personality or their own values.

You must decide what your business is and what you’re trying to achieve in order to know what kind of culture you need and bring it to life. Getting it wrong can lead to massive confusion; it can lead to hiring the wrong people; it can lead to your staff leaving because there’s a mismatch between your strategy and your culture, and it can hold you back, even if you don’t have a team around you.

How does a good culture translate to business success?

A great culture translates into business success primarily because it creates clarity – for the founder and for anybody who works with them. For example, what business practices, policies, mindset and ways of working are required to get to the desired goal?

It will also allow for the right decisions to be made so that you don’t veer away from the strategy you’ve set. If a decision needs to be made on whether to take a certain type of client, set up a new product range or move into a different market, you can come back to: do we have the right culture to support that? Does that match with our culture? Is that what we want to be doing? Is that how we operate?

If you’re approached by a potential client who doesn’t fundamentally fit with your ways of working or you’re looking to acquire a business where there is a misalignment in values, you can quickly make decisions by answering the question, “Does this fit?”

When should you start establishing your culture?

As early as possible. Often, culture isn’t the first thing that you think about – strategy, customer acquisition and retention, products and services all take priority. But the sooner you can set the key foundation blocks of a culture in place – the mission, the vision, the values – the better, even if you haven’t started to recruit people yet.

Why is it so important?

Each company has its own culture. It should match the strategy of the business, and at the beginning, it should match part of the founder’s personality.

The more enlightened founders realise that culture needs to evolve as the business does and work to create a culture that’s bigger than them –not just based on their own personality or their own values.

You must decide what your business is and what you’re trying to achieve in order to know what kind of culture you need and bring it to life. Getting it wrong can lead to massive confusion; it can lead to hiring the wrong people; it can lead to your staff leaving because there’s a mismatch between your strategy and your culture, and it can hold you back, even if you don’t have a team around you.

How does a good culture translate to business success?

A great culture translates into business success primarily because it creates clarity – for the founder and for anybody who works with them. For example, what business practices, policies, mindset and ways of working are required to get to the desired goal?

It will also allow for the right decisions to be made so that you don’t veer away from the strategy you’ve set. If a decision needs to be made on whether to take a certain type of client, set up a new product range or move into a different market, you can come back to: do we have the right culture to support that? Does that match with our culture? Is that what we want to be doing? Is that how we operate?

If you’re approached by a potential client who doesn’t fundamentally fit with your ways of working or you’re looking to acquire a business where there is a misalignment in values, you can quickly make decisions by answering the question, “Does this fit?”

Photograph of Kinga Stabryla, founder of Brandspire, a marketing and events agency

Case study: Kinga Stabryla, founder, Brandspire

Kinga (left) founded Brandspire, a marketing and events agency, in 2019 and has just hired her first two members of staff.

Case study: Kinga Stabryla, founder, Brandspire

Kinga (left) founded Brandspire, a marketing and events agency, in 2019 and has just hired her first two members of staff.

Case study: Kinga Stabryla, founder, Brandspire

Kinga (left) founded Brandspire, a marketing and events agency, in 2019 and has just hired her first two members of staff.

“The most important value we have is being thoughtful,” she says. “People who come to work here have their own set of goals and dreams, and work is just a piece in their big puzzle. If you treat employees as individuals who have their own agenda and understand that they don’t live to work for you, it helps build a much stronger work relationship. You understand their skills and help them apply these to the business.”

Kinga says it’s important to make your values clear from the start with new hires.

“It avoids a lot of time being wasted in the long run. An employee generally only becomes effective after six months in the role – once they’re trained, comfortable and established in the company. If you don’t get a new hire on board with the values, you just end up wasting six months of your time and money.”

 

Seek advice

If you want to discover more ways to retain staff, we can help. Contact your St. James’s Place Partner today for advice and information.

 

Where the opinions of third parties are offered, these may not necessarily reflect those of St. James’s Place.

 

 

“The most important value we have is being thoughtful,” she says. “People who come to work here have their own set of goals and dreams, and work is just a piece in their big puzzle. If you treat employees as individuals who have their own agenda and understand that they don’t live to work for you, it helps build a much stronger work relationship. You understand their skills and help them apply these to the business.”

Kinga says it’s important to make your values clear from the start with new hires.

“It avoids a lot of time being wasted in the long run. An employee generally only becomes effective after six months in the role – once they’re trained, comfortable and established in the company. If you don’t get a new hire on board with the values, you just end up wasting six months of your time and money.”

 

Seek advice

If you want to discover more ways to retain staff, we can help. Contact your St. James’s Place Partner today for advice and information.

 

Where the opinions of third parties are offered, these may not necessarily reflect those of St. James’s Place.

 

 

“The most important value we have is being thoughtful,” she says. “People who come to work here have their own set of goals and dreams, and work is just a piece in their big puzzle. If you treat employees as individuals who have their own agenda and understand that they don’t live to work for you, it helps build a much stronger work relationship. You understand their skills and help them apply these to the business.”

Kinga says it’s important to make your values clear from the start with new hires.

“It avoids a lot of time being wasted in the long run. An employee generally only becomes effective after six months in the role – once they’re trained, comfortable and established in the company. If you don’t get a new hire on board with the values, you just end up wasting six months of your time and money.”

 

Seek advice

If you want to discover more ways to retain staff, we can help. Contact your St. James’s Place Partner today for advice and information.

 

Where the opinions of third parties are offered, these may not necessarily reflect those of St. James’s Place.